I’ve gone through some big changes in my business (thank you very much, COVID-19). Hopefully, it’ll all be for the better.
But for now, the most important fallout is that I need to change my Intuit User ID, as well as my Email address on file with QuickBooks Online (QBO) and Mint. This may also help anyone who can’t change their TurboTax email address or User ID.
When I tried to change my User ID or Email address in Intuit, and clicked ‘Save’, I didn’t get any error message, but the email didn’t change. What?!?!?
I called QBO support and they couldn’t help me. They suggested I fill out a form that’s used for people who forgot their email or password, and upload some government documentation. But I didn’t forget either of these things! It’s a problem with the Intuit system. Let me explain my situation – it might be just like yours.
The Cause of My Sign-In Problem
The User ID and Email address were different addresses. I was signed into Intuit/QBO as the email address listed under User ID.
😞 Note: If your User ID & Email address already match, then this article will not help you.
It seems like, in the case where the the User ID & Email address do not match, you cannot be logged in as the User ID if you want to Edit these email address. It’s ridiculous, but I found that you need to be logged in as the Email address.
I hope that helped you get back on the road. Happy bookkeeping!
P.S. – I am not a bookkeeper, I don’t work for Intuit, and I will probably not be able to help with many follow-up questions, if your situation doesn’t closely match the one above. Sorry about that. This article will probably only help very few people. But if it helps even one person… awesome.