Oh, hi. It’s Google. Let’s Set Up a Catch-All Address in G Suite with More (Counter-intuitive) Steps than Ever Before.

Remember how easy it used to be to set up a catch-all when setting up G Suite (or Google Apps) on a new domain? Apparently, those days are gone.

If you’re scratching your head wondering what the f*** happened, and why there’s not a lot of documentation, you’ve come to the right place. I broke down and reached out to Google support, and – after carving my way through bulls*** and language barriers (i.e. “Google ah-NA-lytics”), I found an answer.  Mostly, the documentation is hard to find because they’re no longer using the term “catch all”, as they once did.
So, here are the directions for you, as briefly as possible. (I hate when bloggers make it all about themselves).

Start by heading on over to https://admin.google.com/ and logging in to your domain.

1. From the Admin console dashboard, go to Apps and then G Suite > Gmail > Advanced settings.

G Suite Admin Panel

Select G SuiteSelect GMail

Select Advanced Settings

Scroll way way down to the routing section. (Or search the page for ‘Routing’). It should look like this. Until it changes next month.

G Suite GMail Routing Settings

Hover over the ‘Routing’ line, and a ‘CONFIGURE’ box will appear. Click on ‘CONFIGURE’.

Configure GMail Routing

In the next screen…
1. Give your filter a short description. You know, like, “Catch-all”.
AND
2. Check the boxes for Inbound and Internal – receiving

 

Name Your GMail Filter, and Set Affected Messages

Scroll further down this box, and find ‘also deliver to’, then put a checkmark beside ‘Add more recipients’.
Enter your catch-all address as the recipient.

Also Deliver To, Add More Recipients

Curve-ball (optional).
By default, this will filter not forward spam messages. If you want to forward spam (just in case), then you should now click on ‘Basic’ and change it to advanced.
Then, uncheck ‘Do not deliver spam to this recipient’.

Uncheck 'Do not deliver spam'

Click on ‘Save’.

You should now have a confirmation screen like so:

Filter Confirmation Screen

Next, just below this confirmation and to the left, you’ll want to click on the ‘Show Options’ link.

Click on 'Show Options'

 

This opens up a new set of options, one of which is ‘B. Account types to affect’. Be sure to uncheck ‘Users’ and check ‘Unrecognized / Catch-all’.

 

Check 'Unrecognized/Catch-all'


At the bottom click ‘Add Setting’.

 

 

THE MOST IMPORTANT PART.
In the next screen, at the bottom-right, you must click SAVE.

Save Settings at the End

That’s it. You’re done. Test it out.

Did it work? Let me know. It’d make me so happy to know I helped you out.

[SOLVED] G-Suite Catch-All Address Assignment in 2017
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15 thoughts on “[SOLVED] G-Suite Catch-All Address Assignment in 2017

  • November 27, 2017 at 2:32 pm
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    I have never posted a comment but your diligence to figure this out are commendable. Great work! Works perfectly!

    Reply
    • December 6, 2017 at 5:19 pm
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      Thanks!! :D

      Reply
  • November 16, 2017 at 6:04 am
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    It seems to have worked.
    But especial thanks for exemplary lucidity and self-effacing public service!

    Tony

    Reply
    • November 16, 2017 at 10:00 pm
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      So glad it worked. Thanks for the good words! :)

      Reply
  • November 15, 2017 at 1:51 am
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    Hi thanks for this detailed walk through, I have been scratching my head for some time. I still cant get it to work..emails are still not coming through and Im not getting a bounce email ? Any ideas?

    Reply
    • November 15, 2017 at 11:51 am
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      Hi Cesur.
      For me, when that happened the first few times, it was because I was failing to do the last step I mentioned. It feels absolutely redundant to me, but it’s essential.
      It just makes no sense to me. The ‘SAVE’ button is inconspicuous. But absolutely necessary.

      But, still, that’s two people in a row that have commented here, saying that this doesn’t work, so maybe Google made another change (for the worse). Booo!!!

      I can’t think of any other suggestions at this time. :( Sorry.

      Reply
  • November 13, 2017 at 10:17 am
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    I go through this tutorial step by step and at the end under “Show options” -> B. Account types to affect, I uncheck Users and I have the other two options disabled. Please help this is so annoying

    Reply
    • November 13, 2017 at 11:18 am
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      I haven’t encountered that particular roadblock with this procedure before. Hmm. Darn. I don’t know what to suggest. Except to say that I originally got all this information from a Google support chat session. So, although it’s an excruciating experience (because they’re going to treat you like you know nothing, and work very slowly), they’ll probably be able to diagnose the unique issue with your G Suite setup.

      I got there by going to the G Suite Admin Dashboard, clicking on the ‘?’ icon in the top right, then selecting ‘Contact support’.

      So sorry I can’t be of better, more direct, help.

      When you find the solution, can you report back? Someone else reading this might have the same problem. Thanks & good luck. YOU GOT THIS! :)

      Reply
  • November 9, 2017 at 1:15 pm
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    seriously… I was beginning to think I made a mistake with this switch.. Thank you!

    Reply
  • November 8, 2017 at 3:29 pm
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    OH MY GOD THANK YOU SOOOOOOOOOOOOOOOOOOOOOOOOOO MUCH.
    I search through all the internet and I only found the old way to do that. Not even google itself has a google article explaining how to create catch all mailboxes.
    Thank you again.

    Reply
  • November 8, 2017 at 6:51 am
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    I owe you a beer for this article

    Reply
  • November 4, 2017 at 8:29 am
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    Thanks =. You are a life savior! Can’t believe they decided that catchall funcionality had to be obscured like this. I was at a loss. And that show options uncheck users…. wtf.
    They should open their mind than more options is not always beneficial… very un user-friendly.
    Reminds me of the old google of pure engineer no UX guy decisions…

    Reply
  • October 27, 2017 at 7:39 pm
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    Worked a treat! Very much appreciated peeling back the layers of this – thanks.

    Reply
    • October 27, 2017 at 7:43 pm
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      NICE! So glad to hear it worked. :)

      Reply

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